JETTSON / SUPPORT

Support

Get back to making something yours.

Updated September 16, 2026

Contact us

Email customertek@rwxtek.com. Include your account email, Chrome version, the step that failed, and any error message. Share a source URL only if you are comfortable sharing it. Never send payment card details, sign-in codes, or API keys.

Sign-in code missing?

Check your spam folder and confirm the email address you entered. Request another code from the sign-in page and use the newest email. If you reach a rate limit, wait before retrying.

Extension not connected?

Open your workspace in the Chrome profile where Jettson is installed and connect it to your account. A browser restart may require reconnection. Capturing live sites requires the extension; the example workspace can be explored without installation. The public Chrome Web Store listing is being prepared.

A capture failed?

Try a regular website tab, close that tab’s Developer Tools, and select a single component. Browser-internal pages and some protected sites cannot be captured. A failed capture does not use your free allowance. If a save was interrupted, check your capture library before trying again.

Where is my code?

Use the Chrome profile where you originally saved the capture. The website stores capture metadata; your HTML, CSS, edits, and assets live in the extension. Export files before clearing extension storage or uninstalling it.

Billing and cancellation

Open your account and choose Manage billing to view invoices, update your payment method, or cancel. Cancellation ends renewal; access continues through the paid period. Existing saved captures remain available on your device afterward. For a billing error or refund request, email support.

Account data requests

Email us from your account address to request access to or deletion of account data. See Privacy for details.